FAQ Page

1. Orders & Payments

How can I place an order?

Placing an order is simple:

  1. Browse our products and add your favorite items to the cart.
  2. Proceed to checkout and enter your shipping details.
  3. Select your preferred payment method and confirm your order.
  4. You will receive an email confirmation with your order details.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

Can I cancel or modify my order?

Orders can be modified or canceled within 24 hours of purchase. After this timeframe, orders may already be processed and cannot be changed. If you need assistance, contact us at info@snazz-vancouver.com as soon as possible.

2. Shipping & Delivery

How long does fulfillment and shipping take?

  • Fulfillment: Orders are processed and shipped within 1-3 business days.
  • Shipping Time: Delivery typically takes 7-14 business days, depending on your location.

Do you offer international shipping?

Yes, we ship worldwide. Please note that international shipping times may vary, and customs processing may cause additional delays.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear in the system.

3. Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery, provided that:

  • The item is unused, unworn, and in its original packaging.
  • All original tags are attached.

How do I initiate a return?

  1. Email us at info@snazz-vancouver.com with your order number and reason for the return.
  2. We will provide return instructions.
  3. Ship the item back to us.
  4. Once received and inspected, we will process your refund or exchange.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or incorrect item received.

How long does it take to receive a refund?

Refunds are processed within 5-7 business days after we receive your return. The time for the funds to reflect in your account may vary depending on your payment provider.

4. Products & Stock

What if an item I want is out of stock?

If an item is out of stock, you can sign up for restock notifications on the product page, and we will notify you when it becomes available.

Are your products true to size?

Each product includes a size guide to help you find the perfect fit. If you are unsure, feel free to contact us for assistance.

5. Customer Support

How can I contact you?

For any inquiries, feel free to reach out to us:

📧 Email: info@snazz-vancouver.com
🔗 Contact Form: https://snazz-vancouver.com/pages/contact

Our customer service team is available Monday to Friday, 9:00 AM - 5:00 PM.

We are always happy to help with any questions or concerns. Thank you for shopping with Snazz Vancouver!